Top 10 OverDrive Support Questions This Holiday Season

With many people receiving new devices this holiday season, more patrons will be using East Central Regional Library's OverDrive-powered Digital Library for eBooks and eAudiobooks. With new users in mind, we've listed some frequently asked questions below:

How do I return digital titles?
Find information for this is on OverDrive Help in the article about returning titles before the lending period expires. From there, you’ll find links to steps for returning titles from specific devices or software.

How to merge library card accounts

OverDrive has added the ability to retain OverDrive checkouts, holds, and other account activity when you switch library cards (for example, if you lose your original card and are issued a replacement). If you were issued a new library card, and would like your OverDrive activity transferred, please email ecregion@ecrlib.org so that we can merge your records.

How to reset a download link
If you attempt to download a digital title too many times, you may encounter an error. When this occurs, we can reset the download link for the title. Please email ecregion@ecrlib.org to do so, explaining the problem.

What to do if the OverDrive app is not working
You can find basic step-by-step instructions to troubleshoot the OverDrive app on mobile devices in the help article. These are good first steps to resolve many issues!

Can I renew digital titles from my library?
Renewing digital titles works a little bit different than renewing physical titles. Learn how to can renew digital titles or request them again.

Will my device work with OverDrive?
This is the time of year when many people give or receive new devices that they then use with OverDrive.  If you are not familiar with your new device, the best place to start is the Device profiles on OverDrive Help. Here you can find information on the most popular devices and platforms and learn how they can be used with OverDrive. Each profile will recommend software or apps, compatible formats, steps on getting started, and more.

Why do I need to verify my OverDrive account? 

In order to protect users’ privacy, OverDrive requires each user to verify their account. 

Why am I getting an error saying an eBook has been downloaded or fulfilled by another user or account?

This error occurs when you try to open an eBook that you’ve already downloaded to another device, and that device was authorized with a different OverDrive account, library card, or Adobe ID. To see what steps are needed to resolve this, please check out this help article. You can also check out the article about downloading the same eBooks to multiple devices, which could help prevent this error.

Can I recommend digital titles?
You can recommend titles that aren’t in ECRL's collection. Learn more about recommending titles. 

What are the maturity levels I can choose from on my library site?
Maturity levels allow you to exclude content categorized under certain “maturity levels” that you may not want to see while browsing and searching a digital collection. 

Remember, OverDrive Help is available 24/7 and is a great resource for answering these or similar questions!

(Adapted from the OverDrive Library Blog)

Sarah Hawkins, Resource Librarian

Forthcoming Titles

Click here to search for and place holds on your favorite authors.


ADULT FICTION

Author	Title	Pub. Date
Andrews, Mary Kay	The Weekenders	5/17/16
Barr, Nevada	Boar Island	5/17/16
Bradford, Barbara Taylor	The Cavendon Luck	6/07/16
Brown, Rita Mae	Tall Tail : A Mrs. Murphy Mystery	5/17/16
Byler, Linda	Which Way Home?	4/05/16
Coonts, Stephen	Liberty s Last Stand	6/13/16
Cussler, Clive	The Emperor s Revenge	5/31/16
Frank, Dorothea Benton	All Summer Long	6/14/16
Graham, Heather	Haunted Destiny	5/31/16
Hamilton, Laurell K.	Crimson Death	6/07/16
Hilderbrand, Elin	Here s to Us	6/14/16
Howard, Linda	Troublemaker	5/10/16
King, Stephen	End of Watch	6/07/16
Kleypas, Lisa	Marrying Winterborne	5/31/16
Meltzer, Brad	The House of Secrets	6/07/16
Michaels, Fern	Fast and Loose	4/26/16
Palmer, Daniel	Mercy	5/17/16
Perry, Marta	The Rebel	4/05/16
Preston, Douglas	Beyond the Ice Limit	5/17/16
Sundin, Sarah	Anchor in the Storm	5/03/16
Thor, Brad	Foreign Agent : A Thriller	6/14/16

LARGE PRINT

Deveraux, Jude	The Girl from Summer Hill	5/03/16
Erdrich, Louise	Larose	5/10/16
Howard, Linda	Troublemaker	5/10/16
Kleypas, Lisa	Marrying Winterborne	5/31/16
Martini, Steve	Blood Flag	5/17/16
Patterson, James	15th Affair	5/02/16
Preston, Douglas	Beyond the Ice Limit	5/17/16
Steel, Danielle	The Apartment	5/03/16

ADULT NON-FICTION

Kurlansky, Mark

Paper : Paging Through History

5/17/16

BOOK ON CD

Blackstock, Terri	If I Run	2/16/16
Cabot, Meg	Remembrance	2/02/16
Grippando, James	Gone Again	3/01/16
Oates, Joyce Carol	The Man Without a Shadow	1/19/16

Marcia Ledin, Technical Services Manager

New Music CDs

New music CDs have been added to the catalog. Click here to search for and place your holds on these popular artists.

Artist	Title	STREET DATE
TOP 40
Bowie, David	Blackstar	8-Jan-16
Platten, Rachel	Wildfire	1-Jan-16
Puth, Charlie	Nine Track Mind	29-Jan-16
The Mrs.	Enough	29-Jan-16
Various Artists	2016 Grammy Nominees	22-Jan-16
Country
Brothers Osborne	Pawn Shop	15-Jan-16
Corcoran, Dianna	In America	29-Jan-16
Green River Ordinance	Fifteen	22-Jan-16
Williams, Hank, Jr	It's About Time	15-Jan-16
Randy Rogers Band	Nothing Shines Like Neon	15-Jan-16

Marcia Ledin, Technical Services Manager

Introducing HeritageQuest!

East Central Regional Library is pleased to announce that it now offers a family history tool that complements the already popular Ancestry Library Edition. We are thrilled to add HeritageQuest Online database to our growing list of high-quality resources. HeritageQuest is conveniently accessed via the library's website anywhere with an internet connection by logging in with your library card!

HeritageQuest Online is a comprehensive database of American genealogical and historical sources with unique primary sources, local and family histories, convenient research guides, interactive census maps, and more.  With coverage dating back to the 1700s, it is a great place for people to start searching for their ancestors or discovering a place’s past.

This authoritative resource consists of the following core data sets:

• U.S. Federal Censuses feature the original images of every extant federal census in the United States, from 1790 through 1940, with every-name indexes for all years.
• Genealogy and local history books and directories deliver more than 40,000 family histories, local histories, city directories, and other books.
• Revolutionary War records contains original images from pension and bounty land warrant application files help to identify more than 80,000 American Army, Navy, and Marine officers and enlisted men from the Revolutionary War era.
• Freedman’s Bank Records, with more than 480,000 names of bank applicants, their dependents, and heirs from 1865–1874, and full-page register views, it offers valuable data that can provide important clues to tracing African American ancestors prior to and immediately after the U.S. Civil War. It is considered one of the most important resources for African-American genealogical research.
• U.S. Serial Set records the memorials, petitions, private relief actions made to the U.S. Congress back to 1789, with a total of more than 480,000 pages of information.
• Periodical Source Index (PERSI) Archive (1800-2009), published by the Allen County Public Library, it contains more than 2.3 million records covering both English and French periodicals published around the world since 1800.

To learn more about HeritageQuest Online or for help using HeritageQuest Online, view the LibGuide.

Whether you are a beginner or an expert family historian, try HeritageQuest today!

Sarah Hawkins, Resource Librarian

Introducing Mango Languages!

East Central Regional Library is pleased to announce that it now offers an online language-learning database to our patrons. We are thrilled to add the Mango Languages system to our growing list of resources.   

Mango is free for all library patrons and is available 24/7 anywhere with an Internet connection. All you need is your library card! You can also create a Mango profile to track your progress.  Mango can be accessed via the library's website or on-the-go with apps for iPhone, Android, Kindle, and Nook.  To access Mango on the app, first register for a Mango profile via the library's website.

Mango offers access to 60 foreign language courses and 17 English as second language courses. These courses include a variety of specialty mini-courses including Medical Spanish, Shakespearean English, Endangered Languages, Pirate, and more.

Each Mango lesson teaches conversation through audio from native speakers and critical thinking exercises. The courses are presented with an appreciation for cultural nuance and real-world application by focusing on the four key elements of language learning: vocabulary, pronunciation, grammar, and culture.

In addition to traditional language courses, Mango also offers the opportunity to learn through with Mango Premiere, the first of its kind program to teach language through full-length foreign films.  Users are able watch a film in “Movie Mode,” watching the entire movie with subtitles (English subtitles, subtitles in the language you’re learning, or both) or “Engage Mode,” learning each scene’s dialogue, part-by-part. 

We are always looking to provide patrons relevant online resources that can be used whenever and wherever is easiest for the learner. Whether you want to learn a second language for business or travel, personal or professional development, or just for fun, Mango is the place to start!

Sarah Hawkins, Resource Librarian